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Buying Guide

New whitegoods

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Factory Seconds

If your appliance has broken down or you’re just looking to upgrade, you’ll be looking for a product that gives you the most bang for your buck. You could buy new but why do that when you can source a perfectly working fridge for much cheaper?  Welcome to the bargain hunter’s paradise that is factory seconds.  Here’s everything that you need to know.

What is a Factory Seconds Item?

A factory seconds prodcut is a item that can’t, for whatever reason, be sold as brand new.  The product will have cosmetic issues such as scratching or denting; it could be an ex display model or floor stock; it could have carton damage; it could be an overstocked model; or it could have been used in a photo shoot.  These issues do not affect the product at all and it, in fact, will perform exactly the same as an identical brand new whitegood.

Why Buy Factory Seconds?

Why Buy Factory Seconds?

The purchase of a factory seconds product can be a cost saving when compared to other similar products. This means that you can get an appliance for less depending your budget (great if money is tight) or that you could get a better product for the same amount of money, at the time of purchase.

You the consumer should always compare with other outlets, as product costs can vary at any time, we, at all times, check what the market price is, and try to ensure that our products are priced accordingly based on the recommended retail price, product condition and our purchasing power.

You might think that buying a factory seconds appliance is fraught with danger but that is not true at all.  A factory seconds appliance is in no way inferior – it is exactly the same and will work as well as an identical appliance that is brand new.  In most cases, the only problem with the item is that it has cosmetic blemishes such as scratches or dents, and these can easily be disguised.  In most cases, you won’t even notice them at all once for example when a fridge has gone into the cavity designed for it! In the case of it being ex display stock, the product has never even been turned on, so it hasn’t been used at all.  Some examples may include:

Some examples may include:

# Discontinued Models – Appliances that have already been replaced by a newer model and are no longer being manufactured by its company.

# Box Damage – The packaging has been damaged in transit or mishandling, although the unit itself is brand new and in good condition.

# Dent and Scratch/Cosmetic Blemish – Items that are fully functional, but have dents or scratches on the surface.

# Insurance Claims – items damaged from fire, water, or other accidents.

# Liquidation Items – items from liquidation process.

# Customer Returns – Products that have been returned by previous customers and sent back to the factory for refurbishment.

A Grade = 12 months B Grade = 12 months C Grade = 6 months


Fully workshop inspected – all second hand appliances are tested through our service centre and fully repaired if needed.

This may range from a small repair like unblocking the drain for a washing machine to the replacement of a new computer board or defrost timer for a fridge or freezer.

Refurbished Products come with 3 months Warranty.